The strategy and tactics of defining, achieving, and maintaining required levels of IT service to the business user population within the organization. It is designed to optimize and provide cost-effective delivery of IT services that are aligned to business requirements. #SupportOperations...
Refers to data from a balanced scorecard that is summarized in a brief or, "dashboard" format for review by senior managers. This data typically contains less than a dozen metrics and is designed for managers that wish to monitor a scorecard without reviewing pages of data. ...